* Scroll down and click on HP contact options - click on Get a Case & phone number.
* Scroll down to "Still need help? Complete the form to select your contact options" * Open link: * Enter Product number or select to auto detect HP Support can be reached by clicking on the following link: It's a hardware failure and you may need to Contact HP to set up a hardware repair service. If it doesn't work on BIOS or the diagnostics tool either, If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issueĪttempt to run a test using the HP hardware diagnostic tool, While you respond to that, I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). (Accessed when tapping on F10 during a pc restart) Have you attempted to check if the touchscreen works in BIOS? Business PCs, Workstations and Point of Sale SystemsĪs I understand the touch screen driver is missing,ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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